Privacy Policy
When you place an order with KeepCup you will be asked to submit personal details including name, mailing address, phone number and email address for order confirmation only.
You will be sent an e-mail following registration, please keep this safe. When ordering we will also require your credit card information. This will only be used to charge your account for goods purchased. Should you encounter any difficulties with this, please contact a customer service representative.
With your permission we also collect your email address to keep you up-to-date with offers, promotions and updates of new ranges. We will not share this information with any third party.
As we do not condone the use of marketing partners, the only people who will ever have access to any of your details is KeepCup.
We also guarantee that we will not send you any unsolicited emails. The only way you will ever receive an email from us is during the normal course of processing your order or if you have specified in the checkout section that you would like to receive further updates of new ranges or sale items as they come available.
We wish to advise that your details and information including shopping habits will remain confidential at all times without exception.
After submitting your order you will receive an email containing an order number, an estimated delivery date, order details, and contact details. Should it be necessary, a customer care operator will contact you, for instance, if an item you selected is unavailable.
It is possible that one of the items you have purchased has been placed on back order. This means that our warehouse is currently out of stock of that item but we are expecting further deliveries. You will receive an email advising you of this and the date you should expect your order to be fulfilled. If you wish to cancel your order you may do so at any time. If paying by credit card you will not be charged until your goods are despatched to you.
We protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts all order information to avoid decoding of that information as it travels over the internet. You will be able to check the security of your connection by observing the bottom of your browser window after accessing the server. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active. This can be double-checked by viewing the URL line of your browser. The first characters of the site address will change from 'http' to 'https' when accessing a secure server. Please note that we will not accept orders via email as your credit card information will not be encrypted and thus not be in a secure mode of transmission. However you can order online using our Online Order Form, which is secure using SSL. Click here to order. If you are still concerned about ordering electronically click here for alternative means of placing an order.
You will be sent an e-mail following registration, please keep this safe. When ordering we will also require your credit card information. This will only be used to charge your account for goods purchased. Should you encounter any difficulties with this, please contact a customer service representative.
With your permission we also collect your email address to keep you up-to-date with offers, promotions and updates of new ranges. We will not share this information with any third party.
As we do not condone the use of marketing partners, the only people who will ever have access to any of your details is KeepCup.
We also guarantee that we will not send you any unsolicited emails. The only way you will ever receive an email from us is during the normal course of processing your order or if you have specified in the checkout section that you would like to receive further updates of new ranges or sale items as they come available.
We wish to advise that your details and information including shopping habits will remain confidential at all times without exception.
Order Confirmation
After submitting your order you will receive an email containing an order number, an estimated delivery date, order details, and contact details. Should it be necessary, a customer care operator will contact you, for instance, if an item you selected is unavailable.
Back orders
It is possible that one of the items you have purchased has been placed on back order. This means that our warehouse is currently out of stock of that item but we are expecting further deliveries. You will receive an email advising you of this and the date you should expect your order to be fulfilled. If you wish to cancel your order you may do so at any time. If paying by credit card you will not be charged until your goods are despatched to you.
Security
We protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts all order information to avoid decoding of that information as it travels over the internet. You will be able to check the security of your connection by observing the bottom of your browser window after accessing the server. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active. This can be double-checked by viewing the URL line of your browser. The first characters of the site address will change from 'http' to 'https' when accessing a secure server. Please note that we will not accept orders via email as your credit card information will not be encrypted and thus not be in a secure mode of transmission. However you can order online using our Online Order Form, which is secure using SSL. Click here to order. If you are still concerned about ordering electronically click here for alternative means of placing an order.
